Warranty Policy and Terms & Conditions

Warranty Policy and other Terms & Conditions of HiltiMaldives

1.Payment and Credit Terms

a) Payment is to be made inadvance or at the time of purchase unless the customer has prior creditapproval from Hilti Maldives. Credit approval is granted to parties inaccordance with the terms and conditions as stated in the credit agreement betweenHilti Maldives and the applicant. The goods & services of Hilti Maldives willnot be sold on credit basis if the customer does not have a prior creditapproval as stated above.

b) Credit is not applicable forrepairs and services of tools.

c) Any discrepancies in aninvoice issued must be brought to notice of Hilti Maldives by the customerwithin 48 hours of receiving the invoice.

d) All cheques must be drawn inthe name of “Hilti Maldives”. If apayment made with a cheque cannot be processed by the bank due to a defect inthe cheque or is returned, the customer must settle the amount immediately withcash. No additional services will be provided until all outstanding dues aresettled in full.

 e) For overdue invoices, a fineof 0.05% per day will be levied on the total amount of invoice as stated in thecredit agreement. No additional service will be provided to the customer untilthe outstanding amount is settled.

2. Prices, Discounts and Quotations

a)     Prices are subject to changewithout prior notice.

b)     Discounts will be offered basedon the total order value and will be decided by Hilti Maldives.

c)      Quotations will have avalidity period of 30-days from the date of the quotation. Prices will remainthe same within this period and are subject to change after the expiry of the30-days period.

3. Delivery Service

a)     Goods will be delivered freeof charge for orders above MVR 20,000 to Male’, Hulhumale’ & Hulhule(Airport).

 b)     For deliveries out of Male’,Hulhumale’ & Hulhule (Airport), customers can arrange postal service topick up at their own cost. Hilti Maldives will not be liable for any misplacedgoods in the process.

 c)      Goods will be delivered within48 hours in Male’, Hulhumale’ & Hulhule (Airport) subject to theavailability of stock and receipt of payment or purchase order for customerswith approved credit facility.

4. Return / exchange of goods

a)     Goods should be checked beforeacceptance and any discrepancy should be brought to notice within 24-hours. Forcredit customers, goods must be inspected for defects prior to signing theGoods Received Note. Goods that are brought to notice after 24-hours or uponsigning the “Good Received Note (GRN)” will not be accepted.

b)     Hilti Maldives will not acceptany cashback returns for goods that have been sold to the customer.

c)      Goods cannot be returned orexchanged, once sold. Goods with manufacturing defects will be replaced withnew products or the customer will receive a full refund. The item should bereturned along with the invoice.

5. Warranty and Hilti Lifetime Service

a)The Warranty policy of Hilti Maldives is as given below:

1-year wear & tear warranty – All the available machines / tools in HiltiMaldives, including batteries and chargers (Excluded UD 4, Manual / ElectricalDispensers, Corded / Cordless Angle Grinders, Measuring/ Levelling Machines).

 6-month wear & tear warranty - All corded & cordless Angle Grinder models. No warrantyfor UD 4 Drill and all electrical & manual dispensers. No warranty for any Measuring / Laser Levelling / Scanning tools.

a)    All the accessories (excluding batteries and chargers) andinserts (drill bits, chisel bits, cutting discs etc.) are excluded from thewarranty policy.

b)    Hilti products/tools which have been purchased from anymarket outside Maldives will NOT becovered under the warranty policy of Hilti Maldives.

c)     The warranty period includes the wear and tearcoverage.  

d)    Hilti Maldives provides 20 years limited manufacturingwarranty for its products, which covers all manufacturing faults of products/tools.But this manufacturing warranty excludes all the measuring tools (Laser levels,rotating lasers & scannersc6) batteries, chargers, inserts (consumables)and other accessories.

e)    Warranty period will apply from the date of purchase of theparticular item as stated in the invoice issued.

f)      The Warranty policy will not cover the following:

- Damage of tools by not following the instructions in theproduct manual.

- If the particular tool has been used for work/applicationnot recommended by Hilti and/or:

- If the tool has been:

(a)   Opened/disassembled in any way and/or:

(b)   Any attempts have been made to repair/service by thecustomer or third party and/or:

(c)   If repairs/services have been made by the customer or a third party.

·      Power tool supply cord or plug has been removed or replaced with a different supply cord or plug other than the cord or plug originally purchased.  

·      The product/tool has been used with a partial failure o rincorrect accessories/inserts.

·      If the part/unit, which carries serial no, has been changed,removed or made illegible.

·      If the customer is unable to provide the serial number of the tool (which is engraved on the tool, in case/box and invoice).

6. Repair and Service

a) Hilti Maldives provides 3-workingday (72-hours) repair service, subject to availability of spare parts and thenature of particular repair / service.

b) The customer will get 30-days (1-month)warranty for all paid repairs / services. However, this warranty will be voidif the customer disassembles or attempt to do any repairs / services to thetool. Furthermore, the tools that were purchased outside of the Maldives arenot covered by this paid repair/service warranty.

c) All tools handed over forrepair must be collected from the Hilti Repair Center (Male’) within 60-days (2-months)from date of lodging the tool for repair and thereafter Hilti Maldives will notbe accountable for any loss or damage to those tools.

d) Hilti Maldives has the rightto dispose of a tool, if a customer does not collect it after 60-days (2-months)from the date of lodgment for repair.

e) For measuring machines/toolsunder warranty, repairs and servicing will be performed abroad. Hilti Maldiveswill cover all repair and service costs, except for the shipping charges. Thecustomer must pay the shipping charges for transporting the tools to and fromthe service center located outside of Maldives. If the warranty has expired or isdeemed void due to reasons stated under clause 5, “Warranty and Hilti LifetimeService”, then the customer shall bear all related costs such as repair /service charges, freight, insurance and other additional costs whenever theyoccur. The customer should pay in advance the amount quoted by Hilti Maldives for all repairs / services of measuring tools, which are notunder warranty.

 f) Hilti Maldives will strive todeliver repaired goods (Measuring/levelling machines) within two months butwill not be able to give a timeframe for those needing excessive repairs.

   Hilti Maldives has right to amend the Terms and Conditions without prior notice butaccordingly will be informed to the customer.

‍